We ship from 3 locations: our Boston and Warren stores, as well as from our distributor in Florida. We guarantee everything we sell or your money back. Unless an item is a pre-order or is back-ordered at our distributor, all orders are shipped within 1-5 business days. If you have an issue with an item you ordered through our website, www.iye.com, send us an email at firstname.lastname@example.org. If you have a question or an issue with something you bought in one of our retail store locations, or from our Discogs page, call that store directly for immediate help. The phone numbers for our two retail stores are below.
Boston hours: Monday - Saturday 11 Noon - 6 PM, Sunday 12 Noon - 6 PM
Phone: (617) 787-9755
Warren hours: Thursday - Saturday 11 AM - 6 PM, Sunday 11 AM - 5 PM
Phone: (401) 245-9840